Website Release 3.8.1
Scheduled Maintenance Report for Glance Networks, Inc.
The scheduled maintenance has been completed.
Posted Sep 27, 2017 - 11:45 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 27, 2017 - 10:00 EDT
Website 3.8.1 Release Notes

New Feature

Customers can set a required version of Glance that users automatically download if they don’t have it already. This prevents users from getting the wrong version of Glance which may not support custom settings.


Resolved a discrepancy between Glance’s account system and Stripe that prevented customers from seeing charges to their card.
Adjusted how sessions end so that guests are always taken to the correct page.
Fixed an issue that would sometimes prevent agents from escalating a cobrowse session to screen share when customers were using Safari.
Fixed an issue that prevented guests from getting the new Webviewer when joining screen share sessions.
Fixed an issue that prevented users from Showing from Salesforce with single sign-on when they didn’t have Glance installed.

Security Improvements

Locked preferences at the group level so that administrators can force users to encrypt screen share sessions.
Removed unnecessary redirection feature for joining sessions.
Resolved a production defect for handling excessive logins.

Back end improvements

Improved how Glance provisions customers with Cobrowse.
Improved internal reports for troubleshooting.
Posted Sep 26, 2017 - 15:25 EDT