Database Upgrade (Extended)

Incident Report for Glance Networks, Inc.

Resolved

Database update has now been completed.

Posted Dec 17, 2017 - 11:57 EST

Identified

Sunday, December 17th, the Glance service will be unavailable from 9:00 am to 12:00 am US Eastern time (14:00 – 17:00 UTC) for system maintenance. We selected this window as it is a historically low session volume period. During this period all Glance services - Screen Share, Cobrowse, and the Glance Admin Portal - will be unavailable.

While we frequently enhance and improve the Glance service without disruption, this upgrade requires us to go offline temporarily.

As always, please contact us if we can be of assistance by replying to this email or calling, +1-877-452-6236 (+1-781-646-8505) outside US/Canada.

Posted Dec 17, 2017 - 11:23 EST